RETURNS POLICY
GENERAL TERMS
Customers have the right to return any products purchased within 14 business days from the date of receipt, either for an exchange or a full refund. After the 14-day period, no returns will be accepted.
NON-ELIGIBLE RETURNS
Returned products must remain in the same condition as when they were dispatched from ΓΕΜΕΛΑ ΚΥΡΙΑΚΗ ΙΩΑΝΝΗ, intact and complete without any signs of damage. The packaging must be the original and in perfect condition, accompanied by all relevant documentation (e.g., shipping invoice, receipt). Returns that do not meet these criteria will not be accepted and will be returned to the customer at their expense.
Products that cannot be returned include seasonal items (such as holiday-specific products like charms or Easter goods), custom-made items, and products that show visible signs of use.
SHIPPING OF RETURNS
Returns and product replacements within Greece are free of charge when using the services of our partnered courier company.
RETURN PROCEDURE
The process is straightforward:
- Email us at [email protected], including your full name, order number, and a brief explanation for the return, specifying whether you prefer an exchange or refund.
- Within two business days, you will receive an email with instructions on how to return the product via our courier service.
- Once we receive the returned item, a thorough inspection will be conducted. If the product, packaging, and accompanying documents meet all requirements, you will be notified via email that the return has been accepted.
REFUND POLICY
If you do not wish to exchange the returned item, a refund will be issued within 14 business days from the date we receive the product.
Refunds will be processed using the same payment method you used for the original purchase, unless the payment was made by cash on delivery. In such cases, refunds will be issued via bank transfer to an account provided by the customer.
To facilitate a bank transfer refund, customers must email us their IBAN, the bank name, and the account holder’s name as shown on the bank statement. For security purposes, the account holder must match the name on the original purchase receipt.
Purchases made as gifts may only be exchanged for other products, and cash refunds will not be issued.
If a product being exchanged is of lesser value than the original purchase, the price difference will not be refunded but will be credited to your account for future use.
