INTRODUCTION
This Privacy Policy aims to clarify the reasons for collecting your personal data and how we utilize it. Please read it carefully before using this site.
This policy applies to all visitors to our website, as well as those who purchase and utilize our products or services through our website.
The Company ensures that the Dimitrios Tsilimigras eShop complies with Law 2472/1997 regarding the "Protection of Individuals with regard to the Processing of Personal Data," Law 3471/2006 concerning the "Protection of Personal Data and Privacy in Electronic Communications," and Regulation (EU) 2016/679 (General Data Protection Regulation). The Company asserts that any collection, processing, or storage of your personal data is conducted legally and only with your explicit consent, solely for purposes necessary for the operation of the Dimitrios Tsilimigras eShop.
SECURITY
Protecting your personal information is vital to us. To ensure safe navigation of the Dimitrios Tsilimigras eShop and secure transactions, the Company implements all necessary measures by adopting current, high-quality security standards consistent with market practices. We use TLS 1.2 with a 256-bit encryption protocol (Secure Sockets Layer - SSL), activated upon entering sensitive personal data to ensure encrypted communication.
We adhere to industry-standard procedures to safeguard personal information submitted during both transmission and collection. We require our third-party partners who have access to your data to comply with equivalent measures and to process your personal data according to the law and our directives. However, no method of internet transmission or electronic storage can be guaranteed as 100% secure. Therefore, while we utilize the best available means to protect your personal information, absolute security cannot be assured.
Additionally, for your protection, all your information is stored within the European Union or with companies that comply with the Privacy Shield framework and meet all European Data Protection Regulation requirements. Copies of the information you provide are stored in encrypted form.
You can access your personal information through your user account using your email address and the password you set. All access to your account is logged, allowing you to monitor when you last accessed it.
The newsletter service is managed through a provider (currently the Mailchimp platform, which adheres to European personal data storage standards). By subscribing to our newsletter, you consent to the storage and use of your data via this platform.
The Company takes necessary steps to protect your personal data, but it is also your responsibility to ensure secure browsing of the Dimitrios Tsilimigras eShop and to protect your personal account with a strong password.
PERSONAL DATA
The Company ensures that the Dimitrios Tsilimigras eShop complies with the provisions of the laws concerning personal data. The Company asserts that any collection, processing, and/or storage of your personal data is carried out in accordance with applicable laws.
By using the services of Dimitrios Tsilimigras eShop and its terms of use, you declare responsibly that you are over 16 years old.
Underage visitors may access the Dimitrios Tsilimigras eShop and its services only with the consent and supervision of their parents, without being required to submit their personal data. If such data is submitted by underage persons, the Company will promptly delete it upon notification, as there is no other way to ascertain this information.
Personal Data and Processing
While it is possible to browse the Dimitrios Tsilimigras eShop without disclosing personal data, you may benefit from additional services by agreeing to share certain personal information, depending on the specific service you are interested in at any given time.
In a Non-Automated Way
To initiate and process your transaction with our Company, you must provide certain personal data, such as your full name, contact details [email protected] +30 2752 028097and your address for shipping your order. Submitting this personal information implies your consent for its use by the administrators of the Dimitrios Tsilimigras eShop for order fulfillment.
Your payment details (e.g., credit card number) are not collected or stored by the Company, so you will need to re-enter them each time you wish to make a transaction through the Dimitrios Tsilimigras eShop.
Additionally, you need to provide your email and gender, and optionally your date of birth, name, and surname, to enable the Company to offer personalized promotional offers/gifts. You may also be asked for further information regarding your product/service preferences.
In an Automated Way
During your navigation of the Dimitrios Tsilimigras eShop, we collect information necessary for the effective delivery and quality of our services using cookies, web server logs (files that record functionality and server performance), and web beacons (techniques that add tags to websites and emails to discreetly verify that an anonymous user has accessed specific content). Our servers utilize your computer's IP address (the address of your computer on a network) to monitor traffic. These IPs are anonymous and not correlated with user profiles. In inquiries submitted for additional information about products or services through the Dimitrios Tsilimigras eShop the personal data of the user submitting the inquiry and their IP address are linked. This data remains within the Dimitrios Tsilimigras eShop and is not transmitted to third parties (natural or legal persons) unconnected to the Company without your explicit and specific consent.
USE
Response to Inquiries
At the Dimitrios Tsilimigras eShop, you can request information about products of interest either through the inquiry form found on the product pages of selected items or via the contact form located in the footer. The required information for communication includes your email, phone number, gender, country, and your preferred method of communication (indicated with a mandatory field). Additionally, you may provide your name and express your interest in subscribing to the Company's Newsletter. By submitting your phone number, our sales associates will be able to reach out to you regarding your inquiry, even if you have chosen email as your preferred method of response.
Checkout
To initiate and complete a transaction with our Company, you need to provide certain personal details, including your name, contact information (email, phone number), and your shipping address. By submitting this personal information, you consent to its use by the administrators of the Dimitrios Tsilimigras eShop for processing your order and for sharing the necessary information with the courier companies we partner with.
Create an Account
When you successfully complete a transaction at the Dimitrios Tsilimigras eShop, a personal account is automatically created for you, where details of your order are stored. You will receive an email with further instructions to set your Personal Security Code, completing your registration.
To securely log in to the Dimitrios Tsilimigras eShop, you will use the “Customer Identification” method.
The identification credentials required are:
A. Username or Email
B. Personal Security Code (password)
Entering these credentials allows you secure access to your personal information.
You are solely responsible for all transactions made under your personal account and for the appropriate use of your account. The Company cannot be held liable for any damage or loss arising from your failure to adhere to these terms. You agree to notify the Company immediately of any unauthorized use of your account or any security breaches.
The Company is not liable for any loss of data, as it has implemented all reasonable measures to protect your information.
By providing your information, you agree to: (a) furnish true, accurate, valid, and complete information as required by the Dimitrios Tsilimigras eShop to access its services and (b) maintain and promptly update your registration information to ensure it remains true, accurate, valid, and complete.
Sending Promotional and Informative Material
Visitors to the Dimitrios Tsilimigras eShop can subscribe to the newsletter.
You can subscribe to the newsletter in two ways:
a. At the final step of the order submission process, by checking the appropriate box. In this case, the administrators of the Dimitrios Tsilimigras eShop reserve the right to add you to the newsletter mailing list.
b. While browsing the site, by entering your email in the newsletter field available on every page, along with your name and date of birth if desired.
To prevent erroneous subscriptions by third parties, a double opt-in process requires users to confirm their consent via a link sent to their personal email. Only after this confirmation will the subscription be activated. If you wish to stop receiving marketing emails, you can unsubscribe using the link provided at the end of each marketing email or by sending an email to [email protected]requesting to be unsubscribed.
Personalized Advertising
For personalized and remarketing advertisements, the Dimitrios Tsilimigras eShop utilizes third-party networks that collect IP addresses and other browsing information through cookies, web server logs, and web beacons. To enable personalized advertising, users must accept the relevant cookies when accessing the website. No personal information, such as names, phone numbers, or email addresses, is collected or transmitted. This information is utilized to display ads tailored to your interests and to analyze their effectiveness, appearing on both our website and third-party sites.
Improvement of Provided Services
The Company uses collected data for communication and customer management, statistical analysis, and enhancing the services offered.
Data related to your use of the Dimitrios Tsilimigras eShop is gathered to help evaluate its performance (e.g., page traffic, browser type, visitor sources, sales statistics) and to conduct statistical analysis without referencing individual user data.
We engage third-party web analytics services to monitor the Dimitrios Tsilimigras eShop and its social media platforms. These service providers employ technologies such as cookies, web server logs, and web beacons. The user information collected and transmitted to these providers (including IP addresses) assists in analyzing how users interact with the website, such as distinguishing between new and returning visitors. No personal information, such as names, phone numbers, or emails, is collected or sent, ensuring no user identification occurs.
Quality Assurance and Security
The Company utilizes the collected data to promptly identify potential cyber threats and enhance security measures.
Notification
The Company confirms that your personal data will not be used for any purpose not expressly authorized by you, nor will it be shared or disclosed to any third parties (natural or legal entities) that are not affiliated with the Company without your explicit and specific consent.
The Dimitrios Tsilimigras eShop may share your personal data when necessary to fulfill your order (e.g., with shipping companies) or when required by law.
Additionally, the Company utilizes automated services for sending bulk emails (currently through the Mailchimp platform). By subscribing to our newsletter, you consent to the storage and use of your data via these services.
Retention Period
The duration for which personal data is retained is determined based on each specific case.
In instances where processing is legally required (e.g., retaining commercial documents), the retention period will comply with current legal provisions.
For contractual obligations, personal data will be retained for as long as necessary to fulfill these obligations, as well as for the establishment, exercise, and support of legal claims.
In the context of promotional and advertising activities, personal data will be retained until you withdraw your consent at any time. The Company is permitted to legally process your data until your withdrawal is made.
Guest / Customer Rights
The Dimitrios Tsilimigras eShop allows its visitors and customers to access their accounts, where their personal data is securely stored. Users can make corrections, deletions, modifications, and additions to their data as necessary.
The rights of individuals regarding the processing of their data are summarized as follows:
- Right of Access: Individuals have the right to know what information is held about them and how it is being processed.
- Right of Rectification: Individuals can request the correction of personal data that is inaccurate or incomplete.
- Right to Erasure: Also known as the "right to be forgotten," this grants individuals the right to have their personal data deleted without the need for a specific reason. This right is not absolute and applies only under certain conditions.
- Right to Restrict Processing: Individuals have the right to block or suppress the processing of their personal data, especially if they question its accuracy, believe the processing is unlawful, or if the data is no longer necessary for the controller.
- Right to Object: Under certain circumstances, individuals can object to the processing of their personal data.
- Right to Data Portability: Individuals can request that their personal data be transferred to another data controller.
- Right to be Informed: Organizations must be transparent about how they process personal data, including the purposes for processing and any third parties with whom the data will be shared.
To withdraw consent, users can unsubscribe through the options provided in the respective electronic communications or notify the Company via email at [email protected] For informative emails, users can unsubscribe by selecting the “Unsubscribe” link at the end of each email or by sending an email to [email protected] requesting removal from the list. Additionally, users wishing to opt out of remarketing actions or to review the information used for these actions can do so through the following links:
- For the Google network: Google’s Ads Settings & Google’s Uses of Information
- For the Facebook network (after logging into their account): Your Ad Preferences
- For third-party networks: Network Advertising Initiative Opt-Out Page
COOKIES
The Dimitrios Tsilimigras eShop may utilize cookies to provide visitors and customers with valuable information, enhanced services (such as order status and personal settings), and to facilitate efficient order processing. Cookies are also used to create personalized advertisements tailored to the interests and needs of visitors and customers, as well as to compile anonymous reports and statistical analyses that aid in understanding and improving the use of the eShop.
Cookies do not directly identify the personal identity of visitors. Users can disable cookies; however, some features may only be accessible through their use, and disabling them may impact functionality.
The cookies we employ fall into two categories: temporary "session" cookies and permanent "persistent" cookies.
- Session Cookies: These are temporarily stored on your computer and are automatically deleted when you close your browser or leave the website. They help us understand user behavior and navigation on our site.
- Persistent Cookies: These cookies are stored on your computer and remain there even after closing the browser unless deleted. We do not use cookies to gather information about your activity on other websites or to verify personal information. Cookies do not harm or corrupt your computer, software, or files.
You can manage cookies through your browser settings, allowing you to delete already saved cookies at any time, prevent new cookies from being installed, or request confirmation before installing a cookie. For more information, please refer to your browser's help page.
For further details about cookies, click here: Cookie Policy
COMPLAINTS – TERMINATION
Every visitor or customer has the right to file a complaint with the Hellenic Data Protection Authority (www.dpa.gr). Contact details are as follows: Phone: +30 210 6475600, Fax: +30 210 6475628, Email: [email protected], Postal Address: 1-3 Kifissias Avenue, 115 23, Athens.
Visitors and customers can also direct any questions or requests regarding the processing of their personal data and exercise their legal rights by contacting the responsible Data Processing Officer, Mr. Ioannis Karagiannis, at tel: +30 210 37 11 11 020 (available Monday and Wednesday from 10:00 - 17:00, and Tuesday, Thursday, and Friday from 10:00 - 20:00), or via email at Data Processing Officer, Mr. Ioannis Karagiannis
